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Privacy Policy

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Velo Travel Solutions

At Velo Travel Solutions, we are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and store your information when you use our services.

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1. Information We Collect

When you make a booking or enquiry, we may collect:

  • Name and contact details (email address, phone number)

  • Address (for booking and verification purposes)

  • Booking details and hire history

  • Payment information (processed securely via third-party providers)

  • A photographic copy of identification (e.g. driving licence or passport) for verification purposes​

 

2. How We Use Your Information

We use your information to:

  • Process and manage your booking

  • Confirm availability and communicate with you

  • Verify your identity and prevent fraud

  • Arrange collection and returns

  • Handle deposits, payments, and refunds

  • Resolve any disputes or issues related to your hire

We only use your data where necessary to provide our services or meet legal obligations.

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3. ID Verification

To protect our business and equipment, we may request a photographic copy of your ID.

This is used solely for:

  • Identity verification

  • Fraud prevention

  • Supporting any dispute or damage claims

We do not use this information for marketing or any unrelated purpose.

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4. Data Retention

We only keep your personal data for as long as necessary.

  • Your information will be retained for the duration of your hire

  • After the hire ends, data may be kept for up to 7 days to allow for inspections, returns, and dispute resolution

  • After this period, your personal data (including ID copies) will be securely deleted unless required for legal or regulatory reasons​

 

5. Sharing Your Information

We do not sell or share your personal data with third parties for marketing.

We may share information only where necessary with:

  • Payment providers (to process transactions)

  • Legal or regulatory authorities (if required by law)​

 

6. Data Security

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.

However, no system is completely secure, and we cannot guarantee absolute security of data transmitted online.

 

7. Your Rights

Under UK data protection laws, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict certain types of processing

To exercise any of these rights, please contact us using the details below.

 

8. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact Velo Travel Solutions through the Enquiries Form

 

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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